Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 2026

We hope you love your EJ.Edit accessories as much as we do.

We understand, however, that occasionally something may not be quite right. This policy explains how returns and refunds work when purchasing from EJ.Edit.

As many of our pieces are bridal and special-occasion accessories intended to be worn for an important event, we have measures in place to ensure that every customer receives an accessory that has not previously been worn for somebody else's wedding or event.

Nothing in this policy affects your statutory rights.

CHANGE-OF-MIND RETURNS

For eligible items purchased online, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

Once you have notified us, you then have a further 14 days to send the item back to us.

You do not need to give us a reason for cancelling.

To request a return, please contact:

Email: hello@evajoycebridal.com

Please include your name, order number and the item(s) you wish to return. We will then provide you with return instructions.

Please do not send an item back without first contacting us.

BRIDAL & SPECIAL-OCCASION ACCESSORIES

Many EJ.Edit accessories are designed to be worn for a wedding or other special occasion and may only be intended for one day's use.

For this reason, there is an important distinction between trying an accessory on to decide whether you would like to keep it and wearing or using an accessory for a wedding, ceremony, reception, photoshoot or other event.

You may carefully inspect and briefly try on an eligible accessory in the same way that you reasonably could when viewing an item in a shop.

Wearing an accessory for your wedding or another event goes beyond what is reasonably necessary to inspect the product.

Please therefore make your decision about whether to keep your accessory before wearing it for your wedding, event or photoshoot.

EJ.EDIT RETURN TAGS

Certain EJ.Edit accessories, including hair combs, headpieces and other selected products, may be dispatched with an EJ.Edit Return Tag or security tag attached.

The purpose of this tag is to allow you to carefully try on and inspect your accessory while helping us ensure that every EJ.Edit customer receives an accessory that has not previously been worn for an event.

Please do not remove the Return Tag until you are happy that you wish to keep your accessory.

The tag will be positioned so that you can reasonably inspect and briefly try on the accessory while it remains attached.

Once you have decided to keep your accessory, simply remove the tag and enjoy your EJ.Edit piece.

Removal, alteration, cutting or tampering with the Return Tag may be taken into account when assessing the condition of a returned item and whether it has been handled beyond what was reasonably necessary to inspect it.

Removal of a Return Tag does not affect your statutory rights, including your rights where an item is faulty, damaged, incorrect or not as described.

CONDITION OF RETURNED ITEMS

All returned items are carefully inspected when they arrive back with us.

Returned accessories should be in their original condition and, where applicable, include their original packaging, tags and protective materials.

We will inspect returned products for evidence of wear or use, which may include:

  • Hairspray, styling products or other residue

  • Hair caught within combs, clips or fastenings

  • Make-up or fake tan

  • Perfume or fragrance

  • Scratches, marks or discolouration

  • Bent comb teeth, pins or metalwork

  • Missing, loose or damaged crystals, pearls, flowers or other embellishments

  • Damage to veils, tulle, lace or other fabrics

  • Missing or damaged packaging

  • Removal or tampering with an EJ.Edit Return Tag

  • Any other evidence suggesting that an item has been worn or used beyond what is reasonably necessary to inspect it

Where handling or use beyond what is reasonably necessary has reduced the value of an item, we reserve the right to make an appropriate deduction from your refund to reflect the diminished value of the product, in accordance with your statutory rights.

RETURN TAG REMOVED

We strongly recommend not removing your EJ.Edit Return Tag until you have decided to keep the accessory.

If an item is returned without its original Return Tag attached, we will carefully inspect the product to determine its condition and whether there is evidence that it has been used beyond reasonable inspection.

The removal of the tag will not, by itself, override any statutory cancellation rights you may have. However, where the condition of the item or other evidence indicates use beyond reasonable inspection and that use has diminished its value, an appropriate deduction may be made from your refund.

EARRINGS & SEALED HYGIENE ITEMS

For health protection and hygiene reasons, earrings and certain other hygiene-sensitive products may be supplied in sealed packaging or with a hygiene seal.

Please carefully inspect the product before opening or breaking the hygiene seal.

Where an item is not suitable for return for health protection or hygiene reasons, your right to cancel will cease if the hygiene seal is broken after delivery.

Please therefore make sure you are happy with your earrings before opening the sealed packaging or breaking the hygiene seal.

This does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

PERSONALISED & BESPOKE PRODUCTS

Products that have been made to your specifications or clearly personalised specifically for you are not eligible for change-of-mind cancellation or return.

Where a product is personalised or bespoke, this will be made clear when ordering.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

VEILS

Standard, non-personalised veils purchased online may be returned in accordance with this policy.

Please take particular care when inspecting a veil. Veils should only be carefully removed from their packaging and inspected or briefly tried on.

They should not be worn for a wedding, ceremony, reception, photoshoot, hair trial or other event if you intend to return them.

Returned veils will be inspected for signs of wear including make-up, fake tan, hairspray, perfume, marks, pulls, snags, tears, damage or other evidence of use.

Veils made to your specifications or clearly personalised specifically for you are not eligible for change-of-mind returns.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every EJ.Edit order is carefully inspected before dispatch.

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please email hello@evajoycebridal.com with:

  • Your order number

  • Your name

  • Details of the problem

  • Clear photographs showing the issue

We will advise you on the next steps.

Your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods are not affected by this Returns Policy.

RETURN POSTAGE

For change-of-mind returns, the customer is responsible for the cost of returning the item to EJ.Edit.

We strongly recommend using a tracked and appropriately insured postal service and retaining your proof of postage until your refund has been completed.

EJ.Edit cannot accept responsibility for returned parcels that are lost or damaged before they reach us.

If an item is confirmed as faulty, damaged or incorrect, we will provide appropriate return instructions.

ORIGINAL DELIVERY CHARGES

Where you exercise your statutory right to cancel an eligible online order, we will refund the original delivery charge up to the cost of our standard delivery service, where required by law.

If you selected an enhanced, express or other more expensive delivery service, the additional cost above our standard delivery charge will not be refunded.

REFUNDS

Once we receive your return, it will be inspected before your refund is processed.

Any refund due will be made to the original payment method.

Refunds will be processed without undue delay and in accordance with the applicable statutory time limits.

Where applicable, we may wait until we have received the returned goods or you have provided evidence that you have sent them back before issuing your refund.

Please remember that your bank, card provider or payment provider may take additional time to show the refund in your account.

EXCHANGES

We do not currently offer direct exchanges through our online returns process.

If you would like a different EJ.Edit piece, please return your original eligible item in accordance with this policy and place a new order through our website.

CANCELLING BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If your order has already entered our dispatch process, we may be unable to stop the parcel and you may need to return it after delivery.

Different rules may apply to personalised or bespoke items where work has already begun.

HOW TO MAKE A RETURN

To return an eligible EJ.Edit item:

  1. Contact us within 14 days of receiving your order and tell us that you wish to cancel/return the item.

  2. Include your name, order number and the item(s) you wish to return.

  3. We will provide you with the relevant return instructions and return address.

  4. Carefully package the item to prevent damage in transit. Where applicable, please include the original packaging, protective materials and EJ.Edit Return Tag.

  5. Send your return back to us within 14 days of notifying us that you wish to cancel.

  6. We strongly recommend using a tracked and insured postal service and keeping your proof of postage.

OUR COMMITMENT TO OUR BRIDES

Our returns process isn't intended to make choosing your accessories difficult.

Quite the opposite.

When you order an EJ.Edit accessory for your wedding, we want you to have confidence that your special piece hasn't already been worn by someone else for their wedding day.

Our Return Tags and careful return inspections help us protect the quality and integrity of our collection so that every EJ.Edit accessory can feel as special as the occasion it was chosen for.

YOUR STATUTORY RIGHTS

Nothing within this Returns & Refund Policy is intended to exclude, restrict or override your statutory rights.

Our online sales are subject to applicable UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

CONTACT

If you have any questions regarding a return or refund, please contact:

EJ.Edit
Email: hello@evajoycebridal.com
Website: www.ejedit.co.uk